Ryan Walker, a prominent hotel reviewer, claims he was denied entry to Aman's newly opened Amanvari resort in Los Cabos despite having a confirmed reservation. Walker alleges he was threatened with police involvement and subsequently received online harassment. His video account has accumulated over 750,000 views.
ReadingA luxury property's opening week velocity is now entirely dependent on its front-line decision-making. One bad call at the gate becomes the brand's first narrative.
WatchAman's public statement. The speed and specificity of that response will determine whether this is a single incident or a systemic hospitality failure.